Refund policy

REFUND AND RETURNS POLICY

Each product is custom-made to order, so we cannot accept returns or exchanges for size, fit, or style preference.

We will, however, replace any order that arrives damaged, misprinted, or incorrect.

Eligibility for Replacements

Replacements apply only to:

  • Misprints or manufacturing defects

  • Items damaged in transit

  • Incorrect products received

Items must be unworn and unused.

How to Submit a Claim

Email admin@thehistoryofmurder.com within 7 days of delivery and include:

  1. Your order number

  2. A photo clearly showing the issue

  3. A brief description of the problem

Printful requires photo evidence to process replacements. Claims submitted after 30 days of delivery cannot be approved.

Lost Packages

If tracking indicates a package is lost in transit, contact us after the expected delivery window. Confirmed lost shipments are replaced at no charge.

Incorrect Address or Return-to-Sender

If an item is returned due to an incorrect address provided by the customer, reshipment costs are the buyer’s responsibility. Unclaimed packages are not eligible for refund.

Replacement Shipping Costs

Approved replacements and reships for damaged, misprinted, or incorrect items are shipped free of charge.

Non-Returnable Items

Because of the custom nature of print-on-demand products, we cannot accept general returns or exchanges.

Contact

For all order issues, email admin@thehistoryofmurder.com with your order number and supporting photos.